Common copier problems we fix
Paper jams & feed problems
Worn rollers, tray misalignment, and feed assemblies. Usually a first-visit fix with parts we already stock.
Streaks, lines & print quality
Drum units, transfer belts, and fuser problems show up as lines, ghosting, smudges, or faded copies.
Error codes & toner issues
Machines that won't recognize toner, throw service codes, or stop scanning to email. Send us the code — we've probably seen it.
How to get help fast
- Send the model number and a photo of the error or the bad print by WhatsApp to (520) 808-7203.
- Get an honest assessment — repair, replacement part, or whether a refurbished machine is cheaper than fixing yours.
- Parts pulled, tested, ready — drums, fusers, belts, rollers, and trays for Ricoh, Canon, Konica, Xerox, HP, and Brother.
- 4-hour response SLA for GS lease customers in the Tucson metro — most fixes happen the first visit.
Repair, or replace? We'll tell you straight.
Some copiers are worth fixing. Some aren't — and a shop that only sells repairs won't tell you that. Because we also sell and lease machines, we can compare honestly: if your machine's repair costs more than a professionally refurbished off-lease unit with a same-as-new warranty, we'll say so. And if you're stuck waiting days for service under a big-box contract, see how our Tucson copier leases include 4-hour service, toner, and free delivery from $129/month.
Service area
On-site service in the Tucson metro and Pima County:
We serve: Tucson metro · Phoenix metro · ships to Sonora, MX
Copier repair questions, answered
How fast can someone look at my copier?
Lease customers get a 4-hour response in the Tucson metro. For other machines, WhatsApp the model and problem and we'll tell you the fastest path the same day.
Which brands do you work on?
HP, Canon, Ricoh, Konica Minolta, Brother, and Xerox — plus toner and parts for Samsung and compatibles.
Do you sell the parts too?
Yes — see copier parts & toner. Drums, fusers, belts, rollers, and trays, tested with a 60-day warranty, plus toner from $20.
What if my copier isn't worth fixing?
We'll say so, and show you refurbished and new options — most offices are printing again within 48 hours. Our refurbished units are professional off-lease machines, tested & warrantied, backed by local on-site service.
¿Atienden en español?
Sí, German atiende directamente. Ver el sitio en español.
Mon–Sat · 9am–6pm AZ · German picks up